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Additional Support
How do I contact you?
 

You can reach us by email at orders@markpoulin.com or by phone at (510) 450-0400.

Our mailing address is:

Mark Poulin

3246 Ettie St. #24

Oakland, CA 94608

How do I care for my jewelry?
 

Sterling silver, bronze, and pewter charm jewelry should be polished with a jewelry cloth. Paste and liquid cleaners will strip the patina from the piece.

Enamel jewelry can be polished with a jewelry cloth as well. Enamel areas can be washed with mild dish soap if they become dirty. Harsh detergents and jewelry cleaners can damage or discolor enamels. Because enamel jewelry is made out of glass, take care not to drop or crush your enamel jewelry.

Glass jewelry can be gently cleaned with mild dish soap. The bails and findings can be polished with a jewelry cloth. Harsh detergents and jewelry cleaners can damage or discolor glass. While glass jewelry is very durable, take care not to drop or crush your jewelry as it could chip or crack.

Chains are best cleaned with liquid cleaners that will get into the crevices. Take care not to get the liquid on the pendant.